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I tried ordering from Supplement Warehouse in September and again in December. The order placed in September took over a month to ship out. I had emailed their help desk and no one ever responded. I called the 800# repeatedly and always received the same message that...
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2.6
I didn't like
  • Unable to get through to get assistance
  • Shipping times
  • Customer service
#988085
I've been a loyal customer of Supplementwarehouse.com for many years, and have spent a LOT of money with them. It was originally great customer service, shipping speed, and convenient. In the past year they have consistently failed in every way possible. I first...
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Anonymous
Anonymous

Same here, placed an order middle of December and have not received any notification from them despite constantly calling and sending emails to their helpdesk. The automated m...

Anonymous
Anonymous

I am having the same issue but I have tried and tried and still can't get anyone on the phone.

1.8
#979854
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Short Review on December 15, 2016

Supplement warehouse charged my credit card but never fulled my order. Over the course of the next 6 weeks I could not not reach them on the phone and they never responded to my emails. Finally had to call my bank to get a refund
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Website
#973635
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Delivery Service Review

Could not get the product I ordered so they back orders for a month. I cancelled order, they said it will process and it's been another month and still refund.
1.4
Details
Additional Fees
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Website
#973294
We ordered a product, received an email that has all of our order infomation and our credit card was charged. This was 2 weeks ago. We decided to call and see what the status of our order is. We have called morning, mid-day, towards end of day. We have tried all the...
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1.0
I didn't like
  • That we cannot contact anyone in any way possible
#973224
Order placed, product and its shipping paid for by me, & order confirmation number issued to me by email from Supplement Warehouse. But Company won't provide any estimated date of shipping the product, won't provide the method of shipping to be used, and has not...
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Anonymous
Anonymous

WE ordered a product, got a confirmation number, card was charged. It's been 2 weeks, no product and you can not talk to anyone about it, even online it says they are too busy...

Anonymous
Sheree

I placed an order online Dec 2, the money taken from my bank account. No email , no shipment, nothing. I am on hold with the corporate office now, waiting at 29 minutes as I w...

1.0
#969048
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Supplement Warehouse Customer Care Review

They suck! Criminal telephone service with their ongoing recording.
1.0
Details
Customer service
#963564
I started to order from Supplement Warehouse over 4 years ago. Their deliveries were never past 5-7 business days and they always had everything in stock that was on their site. As of about 9 months it's went down hill deliveries IF they come take over 2 weeks or more,...
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3.4
#958181
This is the worst ever website ***. Placed an order 11/07/16 its now 11/18/16 still nothing. They said it may take up to 20 days before they can send my order. Wonder why this company is going down soon :)
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Anonymous
Jr

I'm in the same boat I placed my order on the 6th of January it's now the 17th and I am still waiting on my order. I emailed them and they told me to wait 10 days just to get ...

#957309
I purchased some uptime from supplemental warehouse on September 28th. It is now November 3rd and I still have not received so much as an update or a reply back from my first email. I'm sorry if the company is going out of business but they should reply back to their...
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